Call Centre Representative – I-Expatriate

Job brief
We are looking for a Call Centre Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.
Include:
· Managing large amounts of inbound and outbound calls in a timely manner
· Following call centre “scripts” when handling different topics
· Identifying customers’ needs, clarify information, research every issue and providing solutions
Responsibilities
· Manage large amounts of inbound and outbound calls in a timely manner
· Follow communication “scripts” when handling different topics
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
· Seize opportunities to upsell products when they arise
· Build sustainable relationships and engage customers by taking the extra mile
· Keep records of all conversations in our call centre database in a comprehensible way
· Frequently attend educational seminars to improve knowledge and performance level
· Meet personal/team qualitative and quantitative targets

Job Details

Date Posted: 2017-12-04
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Sports and Recreation

Preferred Candidate

Career Level: Mid Career
Gender: Female
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

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أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة Call Centre Representative – I-Expatriate بكل سهولة الان مجانا.


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