Camp Manager – Namariq Co

•Develop the Residency Management function’s strategy, business plan and budget in accordance with Namariq’soverall strategic objectives.
•Develop and audit the implementation of the Residencies’ policies, procedures, and processes.
•Represents Namariq in a professional manner in all contexts, ensuring positive relationships are developed and maintained with all relevant external parties, including government, regulatory bodies, industry, etc… Collaborate with various departments to meet customers’, guests’ and company's expectations.
•Ensure proper implementation of the SLAs signed with other departments
•Perform periodic audit to monitor the implementation of all SLA’s signed between the facilities and other departments.
•Review Customer Survey reports and develop a plan to address complaints with respective departments.
•Ensure customer satisfaction across all residencies.
•Ensure that all Camps / Hotel Managers are controlling their staff costs and variable costs incurred according to the annual budget.
•Implement Namariq’sEnvironmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
•Develop and implement a QC/QA plan across all facilities to ensure meeting the agreed targets and standards of services coveringoverall camp management.
•Set QM compliance objectives and standards across Namariq’sresidencies.
•Monitor all quality related activities in facilities (camps and hotels), and perform internal and external operational audits.
•Monitor implementation of the quality assurance and control systems across Namariq’sresidencies.
•Monitor all quality related activities on the facilities’ operations, and perform QA audits on behalf of Namariq’smanagement.
•Monitor the progress and effectiveness of the quality management system, and recommend and implement improvements when required.
•Review vendors’ quality assurance process, and conduct technical and quality assessments to ensure that the proposed QA is inline with Namariq’sQA standards.

Job Details

Date Posted: 2017-09-30
Job Location: Jeddah , Saudi Arabia
Job Role: Hospitality and Tourism
Company Industry: Hospitality/Tourism/Travel

Preferred Candidate

Career Level: Mid Career

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