Case Management Officer – Save The Children


The role of the Case Management Officer is to assess, design and guide staff a they initiate interventions to offer psychosocial support and address violations of children’s rights: protect them from abuse, exploitation, violence and neglect.
The Case Management Officer is responsible for ensuring that quality programs meet quality standards and capacities of staff are developed to provide protection to children.


Support the delivery of effective Programmes, in both development and humanitarian contexts, by:
• Work with child protection and Education partners to assess needs or, coordinate and oversee needs assessments being conducted by partners about child protection issues, to map out priority protection gaps and identify key resources and assets utilizing Child Protection in Emergency (CPIE) Rapid Assessment tools.
• Support in Ensuring that child protection interventions are informed by and integrated with other core sectors of health, nutrition, food security and livelihoods.
• Initiate and/or carry out capacity-building of key staff in specific child protection in emergencies competencies including appropriate child protection approaches, where needed.
• Support in Coordinating the CP-GBV /referral coordination group meetings by ensuring the interagency communication to prepare meeting’s agenda, provide technical support.
• Provide technical support to the field teams through regular field visits to ensure child protection activities are appropriately implemented according to quality standards.
• Support the ongoing referral systems amongst the different program interventions (child protection, education, psychosocial, income generation, food security, etc.) in communities.
• Ensure that community based Child Protection Committees (CbCPC) are established and strengthened by: ensuring CPCs set and follow their action plans; linking CPCs with other existing committees; and, identify areas of needed training and support for CPC members.
• Support in ensuring the active participation of children in Child Clubs by exploring different initiatives, resources and practices to promote meaningful child participation.
• Compile quantitative and qualitative updated data and reports as needed in collaboration with MEAL team.
• In coordination with the Child Protection team members, support regular participatory activities with different groups of children to identify issues affecting children in their communities, and assist the teams to identify gaps and develop appropriate responses accordingly.
• Ensure the representation of Save the Children as CP and right-based organization in Inter-Agency coordination meetings when needed.
• Provide weekly and monthly internal and external reports
• Follow up on budget and expenses review
• Follow up on logistics and administrations issues/ needs
• Ensures adherence to the Child Safeguarding Policy and reporting procedures
• Undertakes any other tasks assigned by line manager / supervisor.

SKILLS AND BEHAVIOURS (Our Values in Practice


• Takes responsibility for decision-making and efficient resource management, and holds team and partners accountable for delivery of their responsibilities by delegating effectively, affording staff professional autonomy, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved;
• Creates a managerial environment across the Country Programme to lead, enable and maintain our culture of child safeguarding, achieving results together with children and role modelling Save the Children values.


• Sets ambitious and challenging goals for self and team, takes responsibility for own personal development, and encourages team to do the same;
• Engages and motivates others by widely sharing their personal vision for Save the Children;
• Future orientated, strategic and global thinker.


• Builds and maintains effective relationships with team, colleagues, members, donors and partners;
• Values diversity as a source of competitive strength;
• Approachable, diplomatic, and supportive, with well-developed listening skills.


• Develops and encourages new and innovative solutions both on a personal level and by building and leading teams willing to take disciplined risks.


• Honesty, openness, and transparency;
• A strong commitment to Save the Children’s vision of a world in which every child attains the right to survival, protection, development, and participation.

Job Details

Posted Date: 2018-09-10
Job Location: Amman, Jordan
Job Role: Management
Company Industry: Community/Social Services/and Nonprofit

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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