Clerk – Chargeback & Fraud Monitoring – Commercial Bank of Kuwait
– Acts as the point person for all on-us and off-us disputed transactions and fraud reported cases.
– To perform this job successfully, an individual must be able to complete each essential duty satisfactorily.
– Conducts preliminary investigation on every case received (for the retrieval request and chargeback).
– Handle customers, CBK Cardholders, Merchants, Call Centre and Branch queries/ disputes and process incoming Chargeback’s / Retrieval Requests within defined time frames.
– Full understanding of Visa Online (VOL) and MasterCard Online System (MOL).
– Prepares letter to merchants on the chargeback and retrieval requests received from issuing banks.
– Coordinates with merchants, cardholders and issuing banks for additional requirements and resolution of cases.
– Processes disputed transactions in terms of scheme guidelines.
– Prepares Exhibit, CSD and other supporting documents for VISA and MasterCard.
– Monitors incoming, outgoing Chargeback’s (1st and 2nd), retrieval request and fulfillments, pre-arbitration/arbitration and pre-compliance/compliance.
– Initiates filing of pre-arbitration/arbitration, pre-compliance and compliance cases.
– Liaise with issuing / acquiring banks for resolution of submitted Chargebacks, copy requests, pre-arbitration and pre-compliance cases.
– Coordinates with Fraud Unit and cardholders for the blocking of accounts for dispute resolution.
– Reporting counterfeit, fraudulent transaction(s) through MasterCard’s SAFE Online, Debit Safe (NICS) and TC40 Visa
– Accuracy and handle more case(s) to resolve in a time-efficient manner.
– Timely checking of day-to-day processed documents.
– Maintaining the daily work as needed.
||Al Zour Mina Saud, Kuwait
التقدم للوظيفة الان
أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة Clerk – Chargeback & Fraud Monitoring – Commercial Bank of Kuwait بكل سهولة الان مجانا.