Clerk – Chargeback & Fraud Monitoring – Commercial Bank of Kuwait

– Acts as the point person for all on-us and off-us disputed transactions and fraud reported cases.

– To perform this job successfully, an individual must be able to complete each essential duty satisfactorily.

– Conducts preliminary investigation on every case received (for the retrieval request and chargeback).

– Handle customers, CBK Cardholders, Merchants, Call Centre and Branch queries/ disputes and process incoming Chargeback’s / Retrieval Requests within defined time frames.

– Full understanding of Visa Online (VOL) and MasterCard Online System (MOL).

– Prepares letter to merchants on the chargeback and retrieval requests received from issuing banks.

– Coordinates with merchants, cardholders and issuing banks for additional requirements and resolution of cases.

– Processes disputed transactions in terms of scheme guidelines.

– Prepares Exhibit, CSD and other supporting documents for VISA and MasterCard.

– Monitors incoming, outgoing Chargeback’s (1st and 2nd), retrieval request and fulfillments, pre-arbitration/arbitration and pre-compliance/compliance.

– Initiates filing of pre-arbitration/arbitration, pre-compliance and compliance cases.

– Liaise with issuing / acquiring banks for resolution of submitted Chargebacks, copy requests, pre-arbitration and pre-compliance cases.

– Coordinates with Fraud Unit and cardholders for the blocking of accounts for dispute resolution.

– Reporting counterfeit, fraudulent transaction(s) through MasterCard’s SAFE Online, Debit Safe (NICS) and TC40 Visa

– Accuracy and handle more case(s) to resolve in a time-efficient manner.

– Timely checking of day-to-day processed documents.

– Maintaining the daily work as needed.

Job Details

Date Posted: 2017-11-05
Job Location: Al Zour Mina Saud, Kuwait
Job Role: Banking
Company Industry: Banking
Joining Date: 2017-12-01

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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