Commercial Automotive Service Manager – Trucks & Buses – Al Futtaim Group

Company: Al Futtaim Private Company LLC
Al-Futtaim Auto and Machinery Company, (FAMCO) is a member of the Al-Futtaim Group, one of the largest privately owned business houses in the lower Gulf. the FAMCO business covers the supply of products & services to a diverse range of industries and commercial undertakings covering transport, construction, manufacturing, warehousing and the marine sector. FAMCO serves these industries with world class brands including Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Ingersoll-Rand, Yanmar, Linde, Dexion, SDMO, Stanley Proto, Fenner, Jaleema, Bott and System Edstrom.
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Commercial Automotive Service Manager – Trucks and Buses
Reporting to: Branch Manager
Direct Reports: Service Advisors, Service Marketing Executive, Technical Trainer & Foreman
Staff Supervising: 7 -15
Job Purpose:
To liaise with customers to provide after sales support (commercial, customer and technical) leading to increased customer satisfaction and retention. To monitor the level of customers that are retained in the AFM network for service and repair and to influence decision-makers on how more units can be directed into the AFM service network. To develop new service programmes that maximise service profitability.

Job Details

Date Posted:2017-12-14
Job Location:Dubai, United Arab Emirates
Job Role:Management
Company Industry:Retail/Wholesale

Preferred Candidate

Career Level:Management

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