Computer Support Technician – Weill Cornell Medicine-Qatar

Position Summary
Under general supervision, responsible for providing technical solutions to end-user problems related to software, hardware, networking, voice and video technologies as required.
Job Responsibilities
• Identifies, troubleshoots, and resolves moderately complex end-user computer software and hardware problems.
• Performs problem diagnosis, guides users through step-by-step solutions, clearly communicates technical solutions in a user-friendly manner and provides one-on-one end-user training as needed.
• Answers incoming calls for software and hardware products. Researches and resolves inquiries of moderate to high complexity, based on Help Desk standards and procedures and other available resources.
• Responsible for installation, upgrades and maintenance of computers and peripheral equipment. Troubleshoots network printer problems, conducts hardware and software inventory database maintenance, provides reporting and performs related work as required.
• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
• Liaises with Senior Technicians and Subject Matter Experts (SME) to provide solutions for users.
• Documents, tracks, and monitors problems to ensure a timely resolution and assist in creating answers for end-user Frequently Asked Questions (FAQs).
• Receives, tags, installs, delivers and configures end-user PC and Mac desktop hardware, software and peripherals.
• Participates in and delivers on Help Desk projects of a technical or non-technical nature in the role of team member and follow WCM-Q ITS Project Management methodology.
• Enhances technical knowledge through on-the-job training and participating in continuing education.
• Performs other related duties as assigned.

Job Details

Date Posted: 2017-11-07
Job Location: Doha, Qatar
Job Role: Support Services
Company Industry: Education, Training, and Library

Preferred Candidate

Career Level: Mid Career

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