Contact Center Agent (UAE National) – Cleveland Clinic Abu Dhabi (CCAD)

The position of Contact Center – Agent 1 is the first point of contact for anyone calling Cleveland Clinic Abu Dhabi and is responsible for delivering accurate information while offering a first class patient experience. The Contact Center – Agent 1, within the Contact Center, is also responsible for communicating and dispatching a variety of customer service requests including referrals to appointment schedulers and internal service desks.

Receives and responds to all phone calls on a multi-function phone system

  • Answering calls in an accurate, timely, friendly and professional manner
  • Knows and can clearly articulate CCAD products, services, location and opening hours
  • Anticipates caller needs and can be flexible in responding to them
  • Actively listens to caller requirements, assesses need and accurately refers callers to relevant departments or services within CCAD as required to resolve their requirements
  • Meets all required KPIs when answering and resolving calls
  • Takes appropriate, complete and detailed information over the phone
  • Ensures all reporting and metrics are completed
  • Uses required technology appropriately
  • Other duties as assigned

Job Details

Posted Date: 2018-05-07
Job Location: United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Medical/Hospital

Preferred Candidate

Career Level: Entry Level
Nationality: United Arab Emirates
Degree: High school or equivalent

التقدم للوظيفة الان

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