Contact Center- Team Leader – The Blue Group – Qatar

•Monitor CRM software and advise on resolution for cases

•Ensure all cases on CRM software are closed and no pending cases except those that needs special approval

•Maintain customer information with accurate & update customer info frequently

•Forecast calls “inbound & outbound” on monthly basis

•Ensure right amount of CCO are available to handle calls

•Manage IVR updates if needed

•Manage Contact Center working hours

•Prepare and share Contact Center operations monthly schedule of CCO

•Plane increase/decrease of CCO based on promotions, high & low sessions

•Escalate issues that needs special approvals to concern person

•Follow up with CCO’s to ensure all cases of customers are resolved and closed in acceptable/agreed on timing

•Prepare reports weekly/monthly on all cases open/pending/closed with line manager

•Consistent improvement and couching for CCO’s on customer service

•Studying and evaluating calls daily to improve CCO’s quality of handling calls

•Create/modify polices that will help advance customer service

•Drive product knowledge for all CCO’s to enhance & increase sales

•Ensure all CCO’s are aligned with Group Vision & Mission in their daily tasks

Job Details

Date Posted: 2018-01-18
Job Location: Doha, Qatar
Job Role: Customer Service and Call Center
Company Industry: Retail/Wholesale
Monthly Salary: US $2,000

Preferred Candidate

Career Level: Mid Career
Gender: Female
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Diploma

التقدم للوظيفة الان

Contact Center- Team Leader – The Blue Group – Qatar

أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة Contact Center- Team Leader – The Blue Group – Qatar بكل سهولة الان مجانا.

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