CRM Specialist – HSE Contractors Inc.

• Deployment of Customer Management Solutions.
• Manage Customer Management Solutions' activities and resources.
• Communicate effectively with clients to evaluate industry and business trends.
• Document business requirements to define the architecture and tools of Customer Management Solutions.
• Manage relationships with vendors in support of staff augmentation and systems support.
• Identify and manage the implementation of CRM solution's new and creative opportunities to enhance customer experience.
• Analyze customer requirements and ensure resolutions for all issues.
• Contribute to the development strategies to align with the company business strategy.
• Manage, motivate, develop and assess Customer Solutions team to improve team members’ performance level.
• Develop, implement, and maintain policies, processes and procedures for effective delivery of services and compliance with regulatory guidance.

Job Details

Date Posted: 2017-11-29
Job Location: Cairo, Egypt
Job Role: Customer Service and Call Center
Company Industry: Construction/Civil Engineering; Consulting Services

Preferred Candidate

Career Level: Mid Career
Nationality: Egypt
Degree: Bachelor's degree

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