CS Longstanding Coordinator- Saudi nationals only – Maersk Line

– Be the owner of all longstanding shipments and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost.
– Monitor Saudi Longstanding containers after pulling reports on weekly basis.
– Make sure longstanding notifications are sent to all customers for shipments not cleared as per SOP.
– Follow up over phone with all customers after the 1st notification is sent and CODS remarks are updated basis on customer feedback.
Proactively track shipments and notify customers of container aging.
– Keep a log file, where a detailed update is mentioned along with date/time and next course of action/timeline.
– Maintain weekly flow chart and share with all stake holders
– Arrange customer visits for the customers having more column in case no enough traction from the customer side.
– Communication with origin offices in a timely and structured manner to take necessary actions with booking party/shipper.
– Closely coordinate with the OPS longstanding focal, to take necessary actions of auction, destruction, re-export…etc.
– Involve directly along with operation team for customs action on auction
– Check performance reports for new shipments for customers with existing longstanding containers and arrange with counter colleagues to hold them until the old shipment(s) is cleared.
– Identify cargo for salvage and involve salvage supplier and claims department when required.
– Detention billing to consignees for shipments above 30 days.
– Coordinate with the OPS focal, claims department and the appointed lawyer for cases where legal action is required.
– Understand per dime / demurrage implications for containers and its impact on company revenue.
– Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation

Job Details

Date Posted: 2017-11-16
Job Location: Jeddah , Saudi Arabia
Job Role: Customer Service and Call Center
Company Industry: Shipping

Preferred Candidate

Career Level: Entry Level

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