Customer Care Advisor (Qatari Nationals only) – Vodafone Qatar

About Vodafone
Here at Vodafone, we connect everybody to live a better today, and build a better tomorrow.. That could be providing superfast network speeds to smartphones, providing ‘ unified communications’ through fixed solutions, making the lives of farmers easier with mobile money payments or streaming music into a car. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.
Are you ready to help our customers discover, understand and enjoy the best that connectivity can offer? The adventure starts here
Here we don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. For us, happy employees equal happy customers
As a part of the team you will be responsible;
Work in the Customer Care function for Vodafone Qatar to really deliver an awesome customer experience.
The role is responsible for handling Premium customer care tasks and activities including but not limited to inbound/outbound calls, technical calls, emails, online communication, trouble tickets and customer complaints/escalations. The role is an integral part of the Customer Care team and applies to both business and consumer customer segments.
What kind of tasks will you have?
• Teamwork :
Interacts with colleagues in an effective manner. Respects others and works well within the team.
Work as part of a team to ensure offering a really awesome customer experience at all times.
Speaks clearly and fluently and writes in a clear and concise manner. Uses appropriate style and language for communication.
•Customer Focus:
Concerned to provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met.
Own and manage the customer relationship: resolving queries efficiently and effectively.
Handle customer care tasks as per defined productivity and Quality targets.
Ensure service level agreements are met and maintained.
Delivering awesome customer experience through meeting targets for CDI (Customer Delight Index) and receiving Compliments and appreciation from customers and colleagues
Be proactive in regards to the improvement of processes and procedures.
Use the job tools (telephone and computer) effectively.
Accuracy in handling all assigned tasks.
Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions
Makes systematic and rational judgments based on information and relevant assumptions

Job Details

Date Posted: 2017-12-27
Job Location: Doha, Qatar
Job Role: Customer Service and Call Center
Company Industry: Telecommunications

Preferred Candidate

Career Level: Mid Career
Nationality: Qatar

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Customer Care Advisor (Qatari Nationals only) – Vodafone Qatar

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