Customer Care Agent – Just Clean

• Answering inbound calls and Interact with customers to provide the necessary help while using service.
• Liaise and coordinate with Service Provider to resolve customer issues
• Interact with customers through chat and emails.
• Identify, research, and resolve customer issues using the admin tools and ticketing system.
• Perform outbound calls to follow up with customers and service providers
• Conduct courtesy outbound calls to customers to ensure their satisfaction
• Live Monitoring of the orders to ensure that the Service provider is following the KPIs set by the operations
• All call information according to standard operating procedures
• Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives

Job Details

Posted Date: 2018-07-09
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Internet/E-commerce

Preferred Candidate

Career Level: Entry Level
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

التقدم للوظيفة الان

أنشئ سيرتك الذاتية الآن وقدّمها الي اكبر الشركات التي توظف اون لاين. إنشاء سيرتك الذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية والأسرع للحصول على الوظيفة Customer Care Agent – Just Clean.

تعليقك علي الوظيفة