Customer Care Manager – Ejadah Management Consultancy
Main Functions: Ensure that the customer care standards are up to the expectation of policy holder and other stakeholders and in compliance with all applicable rules and regulations.
Duties & Responsibilities:
• Set a clear mission and deploy strategies focused towards that mission.
• Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives.
• Establishes policies and procedures that produce high-quality customer service delivery and that reflect industry best practices.
• Build strong relationships with customers for new business development opportunities.
• Develops service level standards focused on response times and issue resolution.
• Develop a framework to implement the mission and strategies and maintain an orderly workflow according to priorities.
• Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues.
• Align customer service activities and initiatives to support and enhance the objectives of the organization.
• Manage hiring, training, retention and performance of the customer service team.
• Ensure compliance with regulatory requirements impacting customer care function.
• Oversee and maintain call center operations including its staff and statistics.
• Collaborate with sales and marketing team to maximize revenues and customer loyalty.
• Schedule meetings with the internal teams to discuss and resolve customer service failures/customer concerns on time.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Analysing statistics or other data to determine the level of customer care the company is providing.
• Involvement in staff recruitment and appraisals.
||Riyadh, Saudi Arabia
||Customer Service and Call Center
التقدم للوظيفة الان
أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة Customer Care Manager – Ejadah Management Consultancy بكل سهولة الان مجانا.