Customer Care Quality Assurance Officer

A leading UK-Based E-commerce company is looking for a full-time Customer Care Quality Assurance Officer to be based in Amman.

Support the Customer Care Center by inspecting process execution in the areas of inbound, Outbound calls, emails & Live Chat. Specifically:

• Verify adherence to call scripts on both inbound and outbound phone calls.
• Verify adherence to company set customer follow-up process steps.
• Read and review outbound email, text, and phone communication for compelling content, product knowledge, etiquette, objection handling, appointment setting, and overall professionalism.
• Making Weekly Coaching Session with the assigned team.
• Complete Quality Assurance Reports and deliver to Customer Care Team Manager at the agreed time.
• Participate and complete ongoing company provided training requirements and Training Material.

Job Details

Date Posted: 2018-01-16
Job Location: Amman, Jordan
Job Role: Customer Service and Call Center
Company Industry: Other

Preferred Candidate

Career Level: Mid Career

التقدم للوظيفة الان

Customer Care Quality Assurance Officer

أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة Customer Care Quality Assurance Officer بكل سهولة الان مجانا.

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