Customer Relationship Management Specialist – Kuwait Finance House

To build, maintain and enhance a CRM database in order to generate and analyse customer insights and develop CRM-driven initiatives.
Build and enhance CRM systems
– Build, maintain and enhance CRM database and maintain and update the database in collaboration with IT.
– Create / develop automated complex processes of business requirements within CRM system.
– Implement IT initiatives to develop the CRM system ensuring that the system provides meaningful insights to the business for decision making.
– Understand the business impact of the analysis made and communicate to concerned functions in order to assist in decision making process.
– Communicate with various business functions, and work with designated champions to collect and analyse data in order to successfully implement CRM-driven initiatives.
– Work with sales staff to develop campaigns and capture key learning’s.
– Communicate with the CRM In charge and with the business lines on CRM issues.
– Interact with Distribution (e.g., area managers, branch managers) on CRM issues in order to ensure a fast resolution of the same.
Internal Collaboration
Collaborate with other Retail Banking functions to understand business needs, solicit feedback in improving CRM systems and drive key initiatives.

Job Details

Date Posted: 2017-10-05
Job Location: Al Kuwait, Kuwait
Job Role: Banking
Company Industry: Banking

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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