Manage the day to day tasks, handling staff and business requirement within the Acquisition and Network Business responsibility.
Build and maintain effective relationship with customers to implement the retail proposition and achieve defined goals/objectives.
Act as point of contact for customers and especially for new customers, answer their queries and provide information about various products and services offered by the Bank within specified turn-around time to ensure customer satisfaction. Address all customers’ service needs as per quality standards.
Manage customer requests for: account opening, service subscription, utilizing the ATM and SST machines. Assist customers in completing the electronic forms and applications while ensuring accuracy and completion of all required documentation.
Receive and analyze the report from store staff with all handled transactions.
Review the application/agreement and verify customer information (government identity verification, signature verification and passport / Iqama verification).
Manage periodic diagnosis of technical issues (specifically mobile/smart phone and internet technology). Operate and check all of the store’s devices usability/functionality.
Cross-promote products/services to customers and leverages on existing customer base to improve profitability while driving customer retention.
Manage to Prepare/generate statistical reports such as (report 1, report 2) according to prescribed schedules so that all relevant parties are assured of the integrity of transactions.
Provide proper handover of any open cases for follow up to the Customer Representative supervisor on upcoming shift
Ensure all documents related various transactions are filed (hard/soft copy) and archived. Follow document retention and disposal procedures, ensuring minimal discrepancies and loss of information
Follow all service quality policies and guidelines, SLA’s and communicate internal/external complaints to supervisor so they remain up to date with complaints, service quality level and operations processing issues
Generate sales leads.
Ensure all retail policies and bank guidelines are complied with, conform to risk policies and procedures, AML KYC policies, including those related to confidentiality and privacy to ensure regulatory compliance.
|Job Location:||Eastern Province, Saudi Arabia|
|Career Level:||Mid Career|