Customer Service Executive – Mandarin Speaking – Bollore Logistics LLC

• Works with the sales team to provide customer support
• Maintains the data base of all client contacts and communications
• Handles customer’s complaints, tackling issues and provides clarifications and solution
• Builds customer loyalty by keeping a well-established relationship with our clients and delivering a professional service
• Communicates with Operations on the updates and the ongoing procedures.
• Provides recommendation on potential products
• Contributes to other customer service team’s efforts to accomplish related tasks as needed
• Effectively communicates with clients and an follow up on their feedback
• Maintains an effective tracking system for client enquiries up to release stage
• Identifies trends with current client enquiries to ensure that the required stakeholders are up to date
• Ensures airway bill execution, customs documentation, Delivery Order, Shipper declaration and other required information is clearly communicated and all customer inquiries are passed to the relevant Cargo sections for auctioning
• Inspects and validates against relevant documentation at every point of delivery, acceptance to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures
• Follows-up and updating of key performance indicators demanded by the customers
• Prepares product or service reports by collecting or analysing customer information

Job Details

Date Posted: 2017-11-27
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Shipping

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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