Customer Service Manager – ALIA INTERNATIONAL HOSPITAL

1-create department operation plan before and after launching including system, equipment, location, supplies and manpower plan.

2- Establish a unified patient clinics appointment booking system.

3- Establishing a patients` information center.

4- Establishing a call center and operator

5- Creating and designing patient satisfaction survey.

6-Establishing department policies, procedures, work flow and forms.

7- Conducting in-house training customer service roots, emergency codes, telephone etiquette standards, medical terminology courses for business office staff( Arabic & English)

8-Develops and controls department-wide training and continuing education program.

9- Assist higher management and clinical staff in their statistical data needs.

10- Handling patients complains, comments,surveys and provide a monthly report for management.

11- Start Call Center project

12-Interviews and select staff for customer service unit

Job Details

Posted Date: 2018-09-04
Job Location: Al Ahmadi, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Medical/Hospital

Preferred Candidate

Career Level: Management
Degree: Bachelor's degree

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