1-Supervise the various activities of the Department to ensure that all inquiries of client banks or their customers are answered and solved according to set authority.
2-Ensure that customer inquiries that were not solved on first line of support, have been directed to the right technical team.
3-Analyse statistics to determine level of service provided.
4-Plan and develop work systems procedures to improve quality and efficiency of the department
5-Plan and manage training sessions, workshops, training material for client banks to train them on Card Management System and Online System for customer service support.
|Job Location:||Cairo, Egypt|
|Job Role:||Customer Service and Call Center|
|Company Industry:||Financial Services; Banking; Customer Service|