Customer Service Manager ( Call Center) – Network International – Egypt

1-Supervise the various activities of the Department to ensure that all inquiries of client banks or their customers are answered and solved according to set authority.

2-Ensure that customer inquiries that were not solved on first line of support, have been directed to the right technical team.

3-Analyse statistics to determine level of service provided.

4-Plan and develop work systems procedures to improve quality and efficiency of the department

5-Plan and manage training sessions, workshops, training material for client banks to train them on Card Management System and Online System for customer service support.

Job Details

Posted Date: 2018-05-24
Job Location: Cairo, Egypt
Job Role: Customer Service and Call Center
Company Industry: Financial Services; Banking; Customer Service

Preferred Candidate

Career Level: Management
Nationality: Egypt

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