Customer Service Officer – Dhaman – Health Assurance Hospitals Company

Job purpose :

Receive phone calls from corporate office, patients, and other stakeholders, provide directions and support to patients and their families, in addition to the preparation of Primary Healthcare Centre statistical reports.

Key Roles and Responsibilities

Policies & processes

  • Implement Customer Service policies and follow the set processes in order to achieve the Department’s objectives.

Customer Service Activities

  • Organize the Primary Healthcare Centre administration processes by making appointments and scheduling visits for the patients to ease providing the required medical treatment.
  • Responsible for answering Primary Healthcare Centre phone calls including checking with relevant Physicians and confirming appointments, taking appropriate messages, and answering multi-line telephone.
  • Greet patients & their families, direct them to specific destinations within the primary healthcare centre, and assist them in automated queue registration.
  • File and retrieve medical and non-medical documents, records, reports and correspondences as requested.
  • Open / sort incoming correspondences, including faxes and mail.
  • Responsible for Primary Healthcare Centre statistical analysis tasks, summarizing relevant statistical results, and implementing statistical methods for the issuance of DHAMAN Primary Healthcare Centre statistical reports.
  • Organize and maintain payment forms and received cash, reconcile invoices and money at the end of the day, and coordinate with the Accounting Section on cash management.
  • Contact IT section and report any queue malfunctions faced during the patients’ daily transactions.
  • Report any facility maintenance complaints to the Admin & Facility Management Supervisor in order to be handled by the Facility Maintenance Team.


  • Prepare and submit reports that cover all Customer Service activities, and other related fields for the management as required.

Job Details

Date Posted: 2018-01-11
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Medical/Hospital

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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