Customer Service Representative – GLA Property Management

As a Customer Service Representative, you will implement and perform the standard customer service program in order to achieve customer satisfaction and delight. Handle and resolve customer’s inquiries and complaints. Demonstrate the desired work culture around the company’s code of conduct and ethics.

Job description is provided below:

– Perform tasks as directed to achieve excellent customer service.

– Greet each customer with a warm, friendly smile followed by an appropriate greeting and gathers feedback information that can be useful to improve certain area of concern.

– Coordinate with other Departments, suppliers and advertising and public relations agencies to ensure excellent service delivery.

– Keep a good communication with all the colleagues such as management and supervisors to ensure smooth and harmonious atmosphere.

– Ensure customer satisfaction through personal recognition.

– Ensure repeat customers and first time visitors receive recognition and prompt service.

– Follow up courtesy calls for customers who experienced issues.

– Ensure quality assurance and communicate issues and maintenance gaps to the concerned Department in order to ensure the highest quality assurance is applied.

– Prepare customer service requisitions for amenities on a timely basis.

– Attend shift briefings on time in order to share valuable feedback and to facilitate communications for smooth operations.

– Perform other related duties as and when assigned.

Job Details

Date Posted: 2017-11-08
Job Location: Hawali, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Real Estate

Preferred Candidate

Career Level: Mid Career
Gender: Female
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: High school or equivalent

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