Customer Service Representative – Globex Business Centers

A conscientious worker and a team player who possesses excellent telephone answering skills as well as strong communication and interpersonal skills. Must be customer service oriented, professional, well organized, friendly and outgoing.
The Customer Service Representative (CSR) plays a key role in delivering on the customer service expectations for our clients, prospects and vendors. In conjunction with the rest of the centre team, the CSR ensures the customer experience is exceptional throughout the entire business centre. The CSR becomes a critical player in delivering the "wow" service. "Wow" serves as the cornerstone of GLOBEX' philosophy of consistently delivering a superior customer experience. Ultimately, the actions and service provided by the CSR, are the promoter for providing customers with a reason to come to GLOBEX and the reasons to stay with us.
• Act as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.
• Serve as the primary resource for ensuring that the centre is clean and organized throughout the day by ensuring the business lounge/cafe, day offices, meeting rooms and other common areas are spotless and prepared for our next guests at all times as per Planogram standards.
• Serve as a primary resource in assisting clients within the centre; whether stocking paper in the copier/machines, preparing their new office for move-in, moving furniture to accommodate their office needs, providing a beverage or assisting with copies / administrative tasks.
• Serve as a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
• Responsible for setting up offices for new clients, moving out offices furniture after departing clients, etc.
• Demonstrate professionalism for customer service by proactively seeking our clients and guests satisfaction, always going above and beyond
• The CSR becomes an extension of our clients by delivering their mail, answering their phones, sending their packages, ordering their office supplies, preparing their meeting rooms, booking their meeting rooms, and ensuring that they are able to concentrate on their work, while we manage their office needs.
• Provide the image and service representative of a 5-star business centre through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the centre appearance and enjoying a professional business environment.
• Responsible for errands on behalf of the centre such as going to the post office, bank, etc.
• Demonstrate Teamwork & Collaboration across the company
• Manage thoroughly Customer complaint handling, or issues. Escalate when appropriate.

Job Details

Date Posted: 2017-09-26
Job Location: Doha, Qatar
Job Role: Customer Service and Call Center
Company Industry: Business Support

Preferred Candidate

Career Level: Mid Career
Gender: Female
Nationality: Albania; Austria; Bosnia and Herzegovina; Belgium; Bulgaria; Belarus; Switzerland; Czech Republic; Germany; Denmark; Estonia; Spain; Finland; France; Great Britain (UK); Greece; Croatia (Hrvatska); Hungary; Ireland; Iceland; Italy; Kosovo; Lithuania; Luxembourg; Latvia; Moldova; Montenegro; Macedonia; Netherlands; Norway; Poland; Portugal; Romania; Serbia; Russian Federation; Sweden; Slovenia; Slovak Republic; Ukraine; United Kingdom
Degree: Bachelor's degree

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