Customer Service Representative (Inbound) – Kuwait Finance House

– Handle all calls to ensure that each call is handled with due care and attention.
– Complete all product application forms and route to Follow-Up for processing in a timely manner.
– Identify cross-selling opportunities and communicate to Sales Management or relevant parties as per KFH guidelines.
– Complete all required sales target achievement, lead generation and incentive forms and channel to Sales Follow-Up.
– Ensure service levels abide by the overall service quality standards set for business lines served by the Inbound Team.
– Educate the customer on the variety of KFH products and services in order to build customer’s interest in the services and products offered by KFH.
– Receive and log customers’ issues and complaints and forward to the Customer Complaints function in order to ensure timely resolution and maintain excellent customer service.
– Follow up on new requests and various KFH products to ensure customers receive the requested services within the stipulated time.

Job Details

Date Posted: 2017-09-10
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Banking

Preferred Candidate

Career Level: Entry Level
Gender: Male
Degree: Diploma

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