Customer Service Representative

• Responsible for acting as a liaison between customers and companies.
• Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
• Resolves customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Advise on company information.
• Inform customer of deals and offers.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.

Job Details

Date Posted: 2017-09-24
Job Location: Doha, Qatar
Job Role: Customer Service and Call Center
Company Industry: Distributions and Logistics
Monthly Salary: US $1,500

Preferred Candidate

Career Level: Entry Level
Degree: Bachelor's degree

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