Customer Service Specialist – Danfoss

Danfoss offers you an excellent opportunity to become team member of Customer Service Center in Dubai within Danfoss Heating, Cooling and Drives Segments.
In the position of Customer Service Specialist you will focus on maximizing and continuous improvements of customer’s satisfaction and loyalty though detection of opportunities to serve the customer while addressing customer support requests and perform outbound sales activities.
You will support your customers and Danfoss sales team by:

  • Handling general pre- and post-sales queries and claims
  • Processing and booking orders with follow-up activities
  • Providing logistics and basic product information to internal and external customers
  • Taking care of stock levels and booking purchase orders to supplier plants
  • Supporting customers with credit and financial information
  • Registering all customer queries in to CRM (salesforce.com) and to follow-up, escalate when needed,
  • Running data quality in SAP and CRM system and preparing regular reports to Customer Service Center Manager

Job Details

Posted Date: 2018-09-10
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Engineering

Preferred Candidate

Career Level: Mid Career

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