Deputy Manager – Firms – Irbid – IRC International Rescue committee

The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities that support them, as well as with those who remain within their homes and communities. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure.
As a global humanitarian organization, the IRC has unique capabilities – and is particularly known for rigorous research and evidence-based programs. A key initiative that supports this strategy is the IRC Research & Development (R&D) lab, aimed at investing in the design, development, and scaling of new humanitarian interventions and delivery models. The lab seeks to apply best practices from human-centered design, rapid iteration, multi-disciplinary problem-solving, and an innovation portfolio management function in the humanitarian context.
Through the Jordan Country Program, the R&D lab is launching an innovative employment hub that aims to generate at scale employment opportunities for Jordanians and Syrian refugees in Jordan The IRC has been operational in Jordan since 2007 and today, the IRC responds to refugees and Jordanians most urgent and sensitive needs, including health care, women’s protection and empowerment, child protection, and economic resiliency. Building off existing IRC Jordan livelihoods and protection programming, the employment hub will house a series of new, data-driven, experimental interventions that seek to match-make Jordanians, refugees and firms and provide the necessary support to individuals in getting to work.
Job Overview:
The Employment Service Deputy for Employers is the technical and management leader for the network of Employment Service Senior Officers (ESSOs) focused on Employers. The Employment Hub is a two-year project out of which two core activities are run: i) a mobile network of entrepreneurial IRC service officers who will work with Jordanians, refugees, and firms to proactively facilitate matchmaking and help to address common access issues, and ii) a jobs collation platform that allows IRC officers, existing outreach staff and other stakeholders to algorithmically match jobs and job-seekers. An additional set of complementary and experimental activities, including behavioral nudges, flexible budgets, childcare support, transport support, and retention incentives, will be implemented as well. In line with the R&D approach, the objective is to structure fast-paced, small-scale experimentation to iteratively adapt a set of activities to optimize design and generate impact. During year 1, a series of experiments will be conducted to identify what works and in year 2, the program will scale a select set of interventions.
The Employment Service Deputy for Employers will plan and oversee ESSO outreach to firms with job openings in Jordan, prioritizing which firms to connect with, and ensuring that firms are satisfied with the employment hub services. The Deputy is responsible coordinating ESSOs and drivers, working cross-functionally to ensure high quality data and analytics on these jobs and the firm. The Deputy will ultimately be responsible for ensuring ESSOs can efficiently help firms find appropriate fits are that ESSOs are providing the case management support required to do so.

This role is entrepreneurial, with the ability to shape the design of the employment hub protocols to maximize impact. It is also managerial and will entail extensive communication and comfort in managing a mobile team doing cutting-edge intake and case management. This role offers the ability to have a positive impact in improving the employment opportunities for many in Jordan.
Major Responsibilities:
Planning, Management, and Oversight
● Oversees strategic planning and execution for the ESSO network and ensures day-to-day operations of officers.
● Works directly with firms and community members to facilitate jobs matching and support ESSOs in converting on matches.
● Executes the overall service officer strategy and helps integrate all research and learning strategies into the officer network.
● Oversees compliance and monitoring strategies for employment service network.
● Along with other relevant Country Program staff manages key relationships with firms and other relevant actors
● Tracks service officer progress and oversees officer planning and management. Works closely with the Country Program – specifically ERD and Protection teams and the R&D lab to ensure that the appropriate methodologies and technical approaches and developed and implemented for all program activities.
● Ensures high quality data is prepared for research, analytics, and programming.
● Maintains a commitment to innovation and experimentation in the implementation of the hub and appropriately engages all internal and external stakeholders to mitigate risk.

Human Resources Management

● Directly supervises 2-3 ESSOs during the first year and additional hires during the second year as the program scales. Also coordinates with 3 drivers.
● Sets specific goals and expectations and provide regular, positive and constructive feedback for officers
● Builds capacity of the team under his/her supervision in basic assistance and livelihoods support methodologies, as well as management capacity
● Maintains open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
● If/as required, identifies staff performance issues and works with Human Resources to document and address these in accordance with the National Staff Employment Policies
● Responsible for adhering to IRC’s Global HR Operating Policies and Procedures

Key Working Relationships:

Position reports to: Employment Hub Service Manager
Position directly supervises: 2-3 Employment Service Senior Officers
Other internal and/or external contacts:
Internal: ERD program, R&D Department, ERD Technical Unit, Grants Department, Supply Chain, Finance, HR, Research Evaluation and Learning Technical Unit
External: Firms and business community, chamber of commerce, International Labor Organization businesses and business development entities, and peer and partner agencies.

Job Details

Posted Date: 2018-04-23
Job Location: Irbid, Jordan
Job Role: Research and Development
Company Industry: Community/Social Services/and Nonprofit

Preferred Candidate

Career Level: Management

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