Employment Service Manager – IRC International Rescue committee

Background:
The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities that support them, as well as with those who remain within their homes and communities. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure.
As a global humanitarian organization, the IRC has unique capabilities – and is particularly known for rigorous research and evidence-based programs. A key initiative that supports this strategy is the IRC Research & Development (R&D) lab, aimed at investing in the design, development, and scaling of new humanitarian interventions and delivery models. The lab seeks to apply best practices from human-centered design, rapid iteration, multi-disciplinary problem-solving, and an innovation portfolio management function in the humanitarian context.
Through the Jordan Country Program, the R&D lab is launching an innovative employment hub that aims to generate at scale employment opportunities for Jordanians and Syrian refugees in Jordan The IRC has been operational in Jordan since 2007 and today, the IRC responds to refugees and Jordanians most urgent and sensitive needs, including health care, women’s protection and empowerment, child protection, and economic resiliency. Building off existing IRC Jordan livelihoods and protection programming, the employment hub will house a series of new, data-driven, experimental interventions that seek to match-make Jordanians, refugees and firms and provide the necessary support to individuals in getting to work.
Job Overview:
The Employment Service Manager is the technical and management leader for the Employment Hub Service Officer network. The Employment Hub is a two-year project out of which two core activities are run: i) a mobile network of entrepreneurial IRC service officers who will work with Jordanians, refugees, and firms to proactively facilitate matchmaking and help to address common access issues, and ii) a jobs collation platform that allows IRC officers, existing outreach staff and other stakeholders to algorithmically match jobs and job-seekers. An additional set of complementary and experimental activities, including behavioral nudges, flexible budgets, childcare support, transport support, and retention incentives, will be implemented as well. In line with the R&D approach, the objective is to structure fast-paced, small-scale experimentation to iteratively adapt a set of activities to optimize design and generate impact. During year 1, a series of experiments will be conducted to identify what works and in year 2, the program will scale a select set of interventions.
The Employment Service Manager will oversee the strategic and day-to-day management of the employment service network. The Service Manager is responsible for recruiting, training, monitoring and tracking progress of the service officers who specialize in both community and firm outreach. The Service Manager is responsible for determining how to best allocate service officers across these specializations and how service officers should optimally use their time between recruitment and case management. Ultimately, the Service Manager is fully accountable for all network results, with direct assistance from two employment service deputies. The Service Manager will work with the Hub leadership as well as Economic Recovery and Development (ERD) program staff to ensure that service officers are able to deliver on matches and support officers in their daily activities. Alongside relevant Country Program staff, the Service Manager will support key relationships with firms and community leaders and will liaise with relevant internal and external partners at the IRC and in the livelihoods space.

Job Details

Date Posted: 2017-10-16
Job Location: Amman, Jordan
Job Role: Community Services
Company Industry: Community/Social Services/and Nonprofit

Preferred Candidate

Career Level: Management

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