The role holder is responsible for leading the attraction and retention of high net worth clients, supervising the management of portfolios within the sub-department and providing sound financial advice to privileged clients. The role holder is also responsible for delivering exceptional client service and achieving P&L targets for the Department in line with the Corporate and Investment Banking Group strategy and objectives through collaborating with Client Service and Product teams.
Develops the strategy for the Department and guides the development of strategy for the reporting units, in line with the stated Group priorities.
Prepares and manages the annual budget for the Department and reporting units in conjunction with the Group budget and secures subsequent approval, tracks expenditure and ensures adherence to the budget.
Supports the development of the workforce plan for the Group by providing inputs for own Department.
Defines the operating framework and policies for the department and ensures compliance with internal quality standards.
Client Relationship Management and Business Development:
Originates and manages a portfolio of clients and provides ongoing assistance and advisory to same in order to increase the number of clients and the wallet shares of existing ones.
Ensures proper coordination with other departments in order to achieve effective cross-selling of treasury, investment banking, derivatives, Islamic banking, cash management, and consumer finance products and services.
Builds solid relationships with privileged clients and oversee the sub-department’s relationship development activities with existing and potential clients so as to improve clients’ experiences, increase their wallet shares, and maximise revenues for FAB.
Provides clients with sound financial advice on structured financing, real estate investment planning, legal counsel, and investment management to help them grow their assets and establish high levels of confidence and trust with them.
Distributes targets to the Senior Relationship Managers and Relationship Managers in the team based on the overall targets assigned to the Department.
Follows-up with the Senior Relationship Managers and Relationship Managers on the achievement of these targets in order to contribute to the Wholesale and International Banking Group’s target achievements.
Develops ties with Heads in FAB’s international operations and fosters collaboration with Product partners (Debt Markets, Global Transaction Services, Islamic Banking, Corporate Finance, and Treasury and Global Markets) in order to maximise cross-selling opportunities.
Supervises the development of service level targets and direct the coordination with other departments and sub-departments to meet client service expectations.
Credit Approval and Quality:
Establishes strong relationships and open communication channels with Credit partners in order to facilitate the efficiency of Department operations.
Analysis Review and Business Expansion:
Reviews the financial analysis conducted on clients to identify new selling opportunities and financial problems/ irregularities occurring within the portfolios in order to formulate the appropriate strategies to exploit opportunities and mitigate risk.
Assesses new client requests in addition to the analysis conducted by the subordinates regarding the returns such new relationships are expected to generate, and monitor the processing of new client requests so as to guarantee high client satisfaction and timely facility utilisations for approved requests.
Product Maintenance and Enhancement:
Consolidates client feedback and inputs from the subordinates regarding the provided services, analyses it while considering the relevant factors to provide recommendations to the Group Head of Wholesale and International Banking and Products departments on proposed service improvements in order to maintain FAB’s competitive positioning and meet client needs.
Industry and Sector Knowledge:
Keeps abreast of the different industries, local economy, regulatory changes in the business and global banking practices, trends, issues, challenges, competitor analysis, etc. and identifies how they impact FAB in order to inform the management and take the necessary actions.
MIS and Reports:
Ensures that all reports of the Department are prepared timely and accurately, and meet the Wholesale and International Banking Group’s requirements, policies, and standards.
Prepares and reviews management reports related to the Department, and update FAB’s leadership team on all related activities in the assigned region in order to support management decision making.
People Management Responsibilities:
Defines goals and key performance indicators for each member of the team and ensure effective implementation of the FAB performance management process.
Develops talent within the team by providing guidance and coaching to achieve the defined goals.
|Job Location:||Abu Dhabi, United Arab Emirates|
|Job Role:||Finance and Investment|
|Career Level:||Mid Career|