Field Service Supervisor – Kuwait – IBMKenexa-Honeywell

Lead a team of service engineers, technicians, typically for Facilities Management Contracts or large service sites.
Ensure that Honeywell meets contractual requirements and exceeds customer expectations
Develop skills, information and management discipline necessary to deliver services in a timely manner at planned gross margins, leveraging HBS tools, processes and best practices
Perform work on contracts and service projects to meet team’s financial and productivity metrics.
Reach objectives in terms of contract retention, billable hours, productivity, process compliance and margin
Lead team of direct reports in a common direction. Organize and lead frequent meetings with the direct reports focusing on performance metrics, customer satisfaction, profitability and process compliance
Enhance customer satisfaction by identifying system upgrade opportunities, spot service needs, maintenance contract additions and other sales leads, individually and with his/her assigned team
Monitor financial performance on a monthly basis and reviews available to spend versus actuals for different contracts. Continuously improve service operational metrics
Ensure the availability of tools, equipment, and materials required while maintaining and controlling inventory levels
Actively support the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implant these in his or her own scope of responsibility
Lead and manage service team in the effective adoption, implementation and compliance with HBS Global and HGR policies, processes, procedures, service tools and business best practices
Set and implement standards (quality processes, service manuals, hour reporting) and ensure that the service team delivers to performance expectations
Ensure contract escalation and renewal opportunities are maximized against plan and cancellations are controlled at plan level
Participate in estimate review process (including site surveys) prior to jobs or contracts being quoted to ensure estimates are correct and the work is achievable from a technical perspective.
Ensure that subcontracts, where applicable, are complete and documented. Participate in risk review (per Honeywell policy)
Ensures service contracts, additional works and small service projects are resourced properly
Develops relationships with local subcontractors to ensure an adequate pool of subcontractor resources is available
Manages selection and oversight of subcontractors for different jobs in conjunction, where appropriate, with supply team
Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement
Ensure fire and security industry codes and standards are upheld. Ensure local statutory requirements are upheld
Follow the Honeywell SOPs and ensure the team adheres to these emphasizing every service technician utilizes the service hand held tool and all work orders and dispatching is delivered through the Service Management System and GCCC :
Manage the performance management process.
Assist in development and training of other team members
Build effect teams committed to organizational goals. Foster collaboration among team members and between teams.
Engage employees by providing relevant information in a timely manner using clear and compelling messages and by listening to and valuing input from employees.
Embrace change and guide the team through periods of change in a positive and proactive way.
Enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies
Service and maintenance of Honeywell and third party equipment (as per trade expertise)
Day-to-day servicing, calibrations and maintenance; including diagnoses and repairs faults in air-condition and mechanical equipment systems & subsystems
Availability for and performance of duties outside of normal working hours as per agreed rosters and as directed
Report possible future failures, disturbances and other opportunities for improvement
Estimate materials costs and quantities provide the information to the FSS or FSL and Service Sales
Development and maintenance of site-specific documentation and quality assurance information as instructed by team leader
Planning, Conducting & maintaining the technical records for the entire Service Operations team to make them more productive. To support the team technically & be a single point of contact for TAC team
Training – Manage Technical skills Gaps and arrange / conduct training for FSE/ FST as well as for the customer as when required

Job Details

Date Posted: 2017-10-30
Job Location: Al Kuwait, Kuwait
Job Role: Engineering
Company Industry: Facilities Management

Preferred Candidate

Career Level: Management

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