The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
The Syrian crisis has displaced more than one million refugees into Lebanon. The country, which has been hosting the highest population of refugees per capita in the world for more than five years now, is grappling with multiple challenges. The combination of refugee influx and decreased economic activity with Syria has impacted the economic and fiscal performance and affected public finances, employment, trade flows and other key economic indicators. Economic growth has stagnated after years of strong performance, limiting the capacity of the government to invest in infrastructure improvements and to respond to the increased demand for social services.
The incumbent will report to the Head of IT and will be responsible for successful delivery of IT operational objectives as determined by the head of IT. Within delegated authority, the staff member will be responsible for the following duties:
1- Carry-out system and equipment maintenance tasks, such as system protection to ensure they are running effectively and enable easy and efficient use.
2- Help Desk first point of contact
3- Allocate and assign support tickets as required
4- Assist in troubleshooting and to test and support all enterprise systems responsible for daily operations of IT services and proper data and voice connectivity of all users in and between Country Office and the Sub-Offices.
5- Assist in Installing and maintaining computers and other IT related equipment in the existing network.
6- Service computer and IT related hardware ensuring a maximum uptime.
7- Installation of hardware upgrades for IT infrastructure and installation and decommissioning of computer equipment and software as requires.
8- Provide user support, hands-on training, and advise for all IT related issues.
9- Work closely with the team to provide advice and support to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
10- Assist in setting up, controlling and maintaining the performance of all radio communications equipment in the country.
11- Interact effectively with internal and external colleagues and user groups to understand their needs and provide appropriate technical support.
12- Provide detail reports on all of the above.
13- Respond to basic queries about technology and systems to support the correct application of technology.
14- Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
15- Ensure information is up to date and accurate within inventories, websites and archives in order to support senior officers in managing these systems.
16- Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
17- Provide SCOPE support functions as required.
18- Perform other related duties as required.
Education: Completion of Secondary School Education. University degree in Information Technology, Computer Engineering or other related field is an advantage.
Experience: At least three (3) years of progressive experience in the Information Technology field with one (1) year of experience directly linked to helpdesk support.
Language: Fluency both oral and written communication in English and Arabic.
|Job Location:||Beirut, Lebanon|
|Job Role:||Information Technology|
|Company Industry:||Support Services|
|Monthly Salary:||US $3,000|
|Career Level:||Entry Level|
|Degree:||High school or equivalent|