Innovation MEL Manager – IRC International Rescue committee

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.
The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.
IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 1,250 staff in the region, IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon and Jordan in the fields of health, child protection, education, women’s protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.
The IRC Jordan program was established in 2007 and is currently operating programs in Jordan and southern Syria with an annual budget of $36 million. The IRC is providing humanitarian assistance in southern Syria in the sectors of health, protection, and economic recovery and development through partnerships with Syrian NGOs and provision of life-saving relief items.
In 2016, IRC established a research and development unit which designs, tests and scales new products, services and delivery systems for humanitarian response. The IRC’s R&D unit works with field and technical staff to apply new practices like human-centered design, rapid prototyping, and behavioral science to accomplish breakthroughs in some of the most deep-seated problems in humanitarian response. The R&D unit is growing their partnership with the Jordan Country Program, aiming to build innovation capacity there.
In this context, the IRC is launching a community-led innovation initiative to nurture and develop bottom-up solutions to problems facing communities in Jordan. This project will engage diverse communities and stakeholders in Jordan – including host communities, refugees, local governments, public and private sector actors and enterprising individuals – to devise and develop solutions that address their own lived realities and problems. It will center around eight intensive participatory “design challenges” based in a ‘lab’ setting, with each challenge aiming to mobilize teams around developing solutions to thematic problem areas we identify together. Themes will aim to develop a wide range of concepts for scalable innovations under the broader umbrella of accommodating displaced populations, accelerating recovery and increasing community resilience. This approach combines the best aspects of both bottom-up and formally-managed innovation processes to identify new solutions that are responsive to the changing needs of the wide range of communities in Jordan today.
Job Overview/Summary:
The IRC is seeking a Monitoring, Evaluation and Learning Manager to work on this new innovation initiative located in Jordan. This initiative will launch a ‘bottom up’ innovation challenge process – identifying challenges which come directly from disaster affected communities and the organizations working closely with them, and activating these communities to develop new solutions to solve challenges. Reporting to the Innovation Project Coordinator, you will lead measurement and evaluation efforts for IRC’s innovation work on this initiative in Jordan.
As part of this program, IRC is establishing an innovation lab in Jordan. Two other labs will be established by other organizations in countries prone to disaster and displacement. In addition to leading monitoring, evaluation and learning for the lab in Jordan, you will also work with this network and the donor to contribute to development of a framework for normalizing and comparing ideas that emerge across all three labs. Finally, you will prepare project reports and learning briefs and periodically provide support for other research needs.
Measuring the success of innovation initiatives, especially early-stage ones such as this is a unique challenge – focused as much on the approach, quality, and level of participation of communities and stakeholders as the concrete outputs and outcomes at the end of the process. Additionally, early stage innovation initiatives often devise measures for scalability, feasibility, and cost at the project level, as well as failure, risk, and learning at the programmatic and ecosystem level. You will get the opportunity to help us develop these measurement approaches for this project, and contribute to the global body of knowledge in measuring social innovation initiatives.
This is a full-time position in Amman for duration of the community-driven innovation initiative, funded through December 2018 with the possibility of extension.
Major Responsibilities:
Develop a programmatic M&E strategy
Develop an overall MEL framework and plan for the initiative that is aligned to other innovation initiatives in partner countries – using quantitative programmatic measures such as numbers of ideas developed and concepts funded, and qualitative measures of success
Ensure data collection and evaluation milestones are incorporated into overall project design
Develop and promote standard indicators and data collection methods across range of different innovations, that build on common innovation metrics used around the world
Oversee and lead qualitative and quantitative data collection processes and strategies
Create linkages between the MEL design and existing platforms and standards, including COMET, MfA and the country program’s Universal Expectations around Measurement
Design surveys to gather ongoing feedback on other elements of the innovation initiative, such as events.
Monitor implementation around individual design challenges and concepts coming from them
Lead project monitoring initiatives including tool design and analysis in collaboration with innovation initiative team
Develop and roll out tools to track and assess individual design sprints, team progress, and overall quality of the idea generation process
Contribute to individual teams research methods, feasibility assessments, and evaluation methodology for ideas they are generating
Work with Community Outreach Officers to convene meetings that bring together local entrepreneurs, NGOs and potential beneficiaries to provide feedback on ideas
Work with partners to contribute to final feasibility, scaling and cost-effectiveness analyses
Work with project leads to inform stage gates to assess whether and how projects should move to a next step in design (ideation, prototyping, scaling)
Partner with participant teams to design and implement surveys to gather ongoing feedback on prototypes products and services developed, as needed
Support program and partnership units in harmonizing partner reporting and monitoring activities through grant making

Job Details

Date Posted: 2018-01-02
Job Location: Amman, Jordan
Job Role: Community Services
Company Industry: Community/Social Services/and Nonprofit

Preferred Candidate

Career Level: Mid Career

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Innovation MEL Manager – IRC International Rescue committee

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