Interaction Centre Agent – Alghanim Engineering

• IC agent must know how to handle & communicate with the all type of customers with the same level.

• IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.

• IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.

• Capability & ability to deliver knowledge on both products and services which will help to serve the customer and process customer’s calls

• IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.

• Maintain correct customer’s information ( data entry)

• Process inbound calls: being able to classify the incoming calls and select proper process as per the following:

o Maintenance Calls: create service orders or check for the order status

o Complaint call: create customer complaint using CRM

o Enquiry call: provide information to the customer about our products and create lead using proper lead type.

• Conduct outbound calls to promote Eng. group products.

Job Details

Date Posted: 2017-11-15
Job Location: Kuwait
Job Role: Customer Service and Call Center
Company Industry: Engineering

Preferred Candidate

Career Level: Entry Level
Nationality: Kuwait
Degree: High school or equivalent

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