IT Help Desk Support Manager

• Management skills are required to successfully perform the planning, directing, reporting and administrative responsibilities of this position
• Demonstrated management and decision making skills concerning Information Systems policies, processes and procedures, with a proved track record of completing tasks and/or project within budget and on schedule
• Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities.
• Maintains a central source of information enabling Help Desk staff and support technicians to recover outages with minimal disruption to expected service levels
• Ensures that decisions made to improve the overall customer support of the Help Desk are continually carried through
• Provides leadership by projecting a positive attitude, and providing learning incentives demonstrate strong customer service skills
• prepare, read, comprehend and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation and correspondence in Both Languages Arabic and English.
• Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for assigned department(s)
• Maintains competency and enhances professional growth and development through continuing education within the team.
• Introduce and build Technical support systems infrastructure and operational Service Level Agreements.
• Accountable for meeting systems infrastructure or operational Service Level Agreements set by the company

Job Details

Date Posted: 2017-10-03
Job Location: Dubai, United Arab Emirates
Job Role: Information Technology
Company Industry: Information Technology

Preferred Candidate

Career Level: Mid Career
Gender: Male
Degree: Bachelor's degree

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