IT Officer – Amman – IRC International Rescue committee

Background/IRC Summary: Founded in 1933, The International Rescue Committee serves refugees and communities victimized by oppression and violent conflict worldwide. The International Rescue Committee is committed to freedom, human dignity and self-reliance. This commitment is expressed in emergency relief, protection of human rights, post conflict programming, resettlement assistance and advocacy. IRC Jordan program is currently seeking qualified candidates to fill the below vacant position.

Job Overview/Summary: This position will be primarily responsible with assisting and facilitating the installation and configuration of IT infrastructure, staff training and operations of IT activities in IRC Amman offices. The ICT Officer will work closely with the IT Manager and all program sectors to ensure proper ICT functioning and support.

Major Responsibilities:

Installation & Configuration of:
 Servers, desktop/laptop hardware and software, and peripherals.
 Local Area Network, wireless network, essential network services peer-to-peer or client server architecture, as appropriate.
 Windows 7 and Windows 10 operating system.

Maintenance, Repair & Security:
 Perform preventative maintenance on all IRC computers and network resources.
 Create, implement and manage backup solutions for office/individual users and provide the necessary training on the use of these back-up solutions.
 Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
 Create and maintain IRC computer software/hardware inventory ensuring accuracy.
 Create and maintain network documentation to include IP address, system access, email creation system, upgrades and changes to original network, etc.
 Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
 Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.
 Responding within agreed time limits to helpdesk calls

Training, Evaluation, & Testing:
 Develop and implement user and support staff training, including training on basic care and maintenance of computers and equipment for users.
 Test and evaluate new technology.
 Prepare and submit reports that provide sufficient detail for IT Manager in order to share it with HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans.

Various Projects – Position will need to assist on various IT projects as needed in coordination with the IT Manager

Key Working Relationships:

Position Reports to: IT Manager.
Indirect Reporting: Support Services Coordinator,
Other Internal and/or external contacts: describe the nature of departments or groups the position influences or requires support from to accomplish objectives.
Internal: All departments and users
External: IT equipment and supplies vendors, internet service providers

Job Details

Posted Date: 2018-06-25
Job Location: Amman, Jordan
Job Role: Information Technology
Company Industry: Community/Social Services/and Nonprofit

Preferred Candidate

Career Level: Mid Career

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