IT Operations Specialist – Vodafone

As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country’s most crucial organisations. From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future – then we need you to help us achieve that goal! We’re focused on building the best network, providing a knockout digital experience and giving back the very best to our business customers. Not bad for a company you thought was just a mobile network provider, right? We’re here to prove we’re no one trick pony and our technology reach goes way further than you imagined. Read on to find out just how far….
As IT Operations Engineer you will be the specific point of contact for IT Operation, service management in Vodafone Qatar and work with key accounts to solve service issues & problems end to end. You will need to
work pro-actively to improve the overall customer experience. This is a business facing role, working with internal business units with Vodafone Qatar (e.g. customer care, Products, networks, Billing etc. ) and external partners.
You will be responsible for initiating, defining and implementing all the necessary activities, processes, reports etc. to be able to meet or exceed customer Key Performance Indicators on the service. You will ensure that the level of service provided to all internal and external customers meet performance requirements.

Job Details

Posted Date: 2018-04-05
Job Location: Doha, Qatar
Job Role: Other
Company Industry: Arts/Entertainment/and Media

Preferred Candidate

Career Level: Mid Career

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