IT Service Delivery Manager

• Manage and grow executive client relationship for a strategic account or portfolio of accounts.
• Supports client in the development of tactical and strategic IT plans and budgets.
Detects trends and opportunities to deliver value to both the client and Injazat.
Identify opportunities for growth.• Identify areas to apply cost efficiency and optimization.
• Develops and nurtures excellent client relationships at the executive and operational levels supporting the Account Manager in establishing the customer/client as a reference Account and supporting growth opportunities.
• Promotes Customer/client satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery.
• Drives Service Delivery Management partnership that put Injazat in a trusted advisor status with customers and vendors.• Constantly assess customer feedback and make necessary improvements.
• Ensures all contracted services are delivered to the approved service model for service support
• Acts as focal point of contact for all operational issues for the client and Injazat delivery organizations and between Account Manager and Capability Management
• Ensures delivery of service excellence through monitoring and reporting of performance and acting quickly to address issues as they arise
• Manages onsite operational resources ensuring responsibilities are understood
Defines and manage local rosters and shifts to ensure service hours coverage, escalating resourcing issues with the Capability Management
• Ensures that the process is adhered to in accordance to documented procedures
• Identifies and drives optimization while managing scope, cost of delivery and resources.
• Identify issues and risks that may impact a successful delivery of contracted services.
• Provide guidance on process improvement and recommends changes in alignment with business tactics and strategy for area of responsibility
• Applies expert subject matters knowledge to manage staff activities to solve most complex business/technical issues within established policies .
• Drive and manage Continuous service improvement program across Managed clients.

Job Details

Date Posted: 2017-09-04
Job Location: Cairo, Egypt
Job Role: Information Technology
Company Industry: Computer/Software

Preferred Candidate

Career Level: Mid Career

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