IT Service Desk Manger – Kawader HR Consultancy

Supervise the Desktop Support team and be responsible for driving performance against agreed Service Level Agreements (SLA’s). Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs. Manage end-user hardware and software deployments through the help desk. Responsible for monitoring Desktop support call queues and assigning tickets to appropriate personnel while handling critical issues where necessary. Handling of complex issues over the phone. Responsible for leading and supporting Desktop Support personnel where appropriate. Ensure software images are kept up to date and accurate. Provide technical support services for both internal and external users of IT resources, the frontline of customer support (help desk) for corporate information systems, and may also contribute to problem resolution by giving in-person, hands-on support to end users. Responsibility includes, but is not limited to: managing internal and external helpdesk staff; developing and maintaining procedures related to monitoring, tracking, and coordination of Help Desk activity; managing equipment inventories; and, overseeing the development of end-user guides, tips and training materials.

Job Details

Date Posted: 2018-01-29
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Information Technology
Company Industry: Banking

Preferred Candidate

Career Level: Management
Degree: Bachelor's degree

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IT Service Desk Manger – Kawader HR Consultancy

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