IT Supervisor – MINDFREE Consulting

Company Brief:
Our client is a leading regional group in healthcare, dedicated to contribute to the UAE, Qatar, Bahrain and Oman Markets by supplying high quality products and services to hospitals, clinics, laboratories and analytical industries. they are seeking to recruit an “IT Supervisor” for Dubai & KSA to be based in Dubai. Position will be reporting to the Regional IT Manager.
Job Requirements:
• Master’s Degree in Computer Science/Computer Application/B.Tech/BE
• 7 years’ experience in Technical Support, with graphic tools background
• ERP and DB Administrator
• Primary point of contact to NetSuite Support
• Maintain the NetSuite application for departmental stakeholders
• Plan, review and revise configurations and customizations of NetSuite as needed to meet evolving needs of the business
• Provide front line support with regards to all aspects of NetSuite and data integrity
• Provide internal support to Company Executives responsible for NetSuite success
• Ensure system compliance with Company policies, procedures and protocols for system standards, customizations and changes
• Provide internal ongoing system support to users
• Maintain proper system access for all roles
• Support end user requests for new searches, reports, KPI’s, dashboards
• Monitor end-user usage of systems, tracking performance, maintaining system documentation
• Development and implementation of policies, procedures and guidelines to ensure the quality of data and perform regular data audits; resolve of data integrity issues
• Perform regular data audits and resolve issues identified
• Develop, test and deploy customizations, custom objects, new functionality and SuiteApps based on evolving business needs
• Development, functional testing and rollout of customizations, custom objects, new enhancements, application releases and system integration based on user/business needs
• Developing, documenting and following formal policies, procedures and protocols for changes, customization, standards, usage, etc.
• Conducting data queries and integration of data from multiple systems
• Responsible for providing product feedback to vendor and tracking of requested enhancements
• Maintain up to date knowledge of NetSuite functionality, customization and integration
• Ensure ongoing alignment to functional and technical requirements, system configuration, data integrity and all system-related policies and procedures
• Maintenance and daily management of the NetSuite application
• Functional and technical requirements, system configuration, data integrity and all system-related policies and procedures. Define and write functional requirements based on staff business needs
• Providing front line support with regards to all aspects of NetSuite and data maintenance
• Planning, reviewing and customizing NetSuite as needed to meet needs of staff
• System adoption and satisfaction, including training users on the NetSuite application relevant to their jobs; provide support to users and maintain proper system access; and support end user technical requests
• Work with functional business units to understand their business processes, KPI’s, organization structure to make recommendation and building NetSuite workflow solutions and reports that are scalable
• Work with our NetSuite deployment for configuration changes to: fields, workflows (SuiteFlows), Suite Scripts, roles/permissions, page layouts, custom objects, custom record types, reports and dashboards
• Help administrators, department managers, super users and end users in geographically-dispersed offices to effectively and efficiently utilize NetSuite functionality
• Manage traffic and ensure resolution for all internal NetSuite-related projects, upgrades and change requests
• Assist with data cleansing, de-duplication and data maintenance efforts
• Old System Application Support(NTS-Syros) for reports and Data required by the team
• Administration of the Servers on daily basis(LAN & DMZ)
• Administration of ASA, Routers, VPN concentrator, Access points and Relay agents
• Installing Routers, switches, ADSL access points, Band expender and relay agents as per request
• Giving proper security privileges and access permissions to the users on file servers, terminal servers
• Daily and weekly backup of Application servers, File servers, Storage servers, Domain controllers and Mail Servers
• Creation of Active Directory users, email accounts, security groups, Distribution lists, Terminal server users as per the request
• Monitoring Web(Internet) Traffic through ISA Server and Websense on daily and weekly basis
• Installation, maintenance and administration of following Software’s:
• Trend Micro Antivirus for Server and Clients
• Symantec Backup Exec12 for the entire backup
• Troubleshooting the servers for the problems
• Contribute to and maintain system standards
• Develop, justify, and get approval for the Group IT budget
• Monitor and control the Group IT expenses against the approved budget
• Create, implement, monitor, and enforce the Group IT Policies
• Attend the business meetings and steering committee meetings as a technical and technology advisor
• Align the IT strategies with the business goals and objectives
• Ensure the entire business functions, entities, and operations efficiently and effectively using technology
• Align the IT systems business processes with the operations business processes using the business process reengineering techniques
• Develop the ROI justification and feasibility studies for all the Group IT projects
• Optimize increasing the net profit by reducing the operational costs using technology
• Manage a technical team, delegate the business needs and goals to their technical language
• Email Support for Google Mail for the Group
• Strong writing skills and a high level of fluency in English language with excellent communications skills
• Project Management Highly organized and able to deliver effective results to tight deadlines
• The position will be based in UAE 50% travel to KSA to support our other offices
Nationality: Preferably Arab nationals

Job Details

Date Posted: 2017-09-26
Job Location: Dubai, United Arab Emirates
Job Role: Information Technology
Company Industry: Other

Preferred Candidate

Career Level: Mid Career
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

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