IT Support & Infrastructure Manager

Job Brief:
To lead the IT function at the corporate level, while assuring guidance and support to IT functions On a country level.
Work Performed & Major Duties:
• Work with IT suppliers on hardware and software problems, and escalate unresolved open and outstanding issues to the Finance Director.
• Be responsible for the production an IT strategy that will support the strategic direction and operational needs of the business
• Be responsible for the production of annual IT budgets in conjunction with the Finance Director/ CFO
• Continually maintain and ensure the accuracy of departmental documentation relating to support procedures for telecommunications, network, and applications.
• Contribute to the delivery of IT enabled business projects by providing the necessary services and resources
• Develop appropriate service level agreements with all areas of the business and with external business partners as required
• Ensure that all operational problems are resolved satisfactorily and with minimum impact on the availability of the systems to the business users
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Establishes and maintains system security and business recovery plans
• Evaluate, recommend, test and install new technology
• Manage internal and external IT services to ensure that the service levels and costs are maintained in line with the needs of the business
• Schedule staff and priorities their work activities.
• Monitor and report on help desk statistics to ensure service levels are met and appropriate call routing procedures are followed
• Prepare annual operating and capital budgets related to IT services
• Review staff performance, provides coaching and mentoring as required to increase present performance; identify development needs
• Support all IT staff in escalated tasks that couldn’t be performed by the concern Person.
• Explore and evaluate new technologies.
Work Contacts:
• Has a frequent contact with all employees in IT Department, All Department Managers / Directors and Services Providers.

Job Details

Date Posted: 2017-12-05
Job Location: Hawali, Kuwait
Job Role: Information Technology
Company Industry: Retail/Wholesale; Fashion Design

Preferred Candidate

Career Level: Management

التقدم للوظيفة الان

IT Support & Infrastructure Manager

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