IT Vendor Performance Specialist – ADCB Abu Dhabi Commercial Bank

JOB PURPOSE

• To manage the bank’s vendor deliveries by ensuring that the vendor performance management framework is efficiently followed to deliver optimized services in accordance with the respective contractual agreements

ACCOUNTABILITIES

Vendor Performance Management

• Ensure adherence to vendor performance management framework as applicable according to the contracted service category and scale and track vendor performance, providing feedback to the contract management team, to ensure that service delivery failures are contractually mitigated

• Work closely with Procurement to conduct vendor/service comparison for consistently lower performing relationships and investigate and identify opportunities for the bank to achieve greater levels of service delivery on procured products and services

• Conduct surveys to assess vendor performance and provide feedback to Relationship Managers/Vendors in a structured manner in order to improve service delivery

• Implement standardization of KPIs across contract/service categories in line with the required standards in order to optimize tracking and feedback

Contract Management

• Support the contract renewal process by providing the contract management team with feedback on vendor performance

• Provide data for Vendor performance KPI tracking for critical vendor relationships as required by Senior Management

Policies, Processes, Systems and Procedures

• Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management

• Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance

Customer Service

• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Job Details

Date Posted: 2017-11-21
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Information Technology
Company Industry: Other

Preferred Candidate

Career Level: Management

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