IVR Engineer

IVR Engineer required to perform the below key tasks as part of operational routine:
– Feasibility:
– Perform comprehensive feasibility analysis for change requests (CR)
– Highlight the dependencies and impact
– Custom Application Development:
– Design & develop custom application using ServIntuit and related Java framework.
– Facilitate the reporting with ServInsight product for all the changes performed in self service application.
– Responsible for implementing with best practices such as modular approach to facilitate re-usability.
– Perform Unit and Integration testing before handing over the application to User Acceptance Testing (UAT) to provide quality assurance.
– Adhere the Operation Level Agreement (OLA) for defect fix during UAT.
– Responsible for releasing application to production with minimal or no impact.
– Incident Management:
– Responsible for managing the incidents and ensuring the OLA is not breached while keeping response time minimal.
– Ensure incident report is well documented and published as required.
– Maintenance:
– Perform system health check periodically
– Responsible for managing the logs, DB purging and other routine maintenance work as required.
– Report the risks.

Job Details

Date Posted: 2017-10-03
Job Location: Doha, Qatar
Job Role: Engineering
Company Industry: Telecommunications

Preferred Candidate

Career Level: Mid Career
Gender: Male
Nationality: India
Degree: Bachelor's degree

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