– Analyze the received user issue/problem to identify whether it is a setup problem or a program bug and presenting alternative solutions’.
– Accurately define the issue/problem to the developer team to ensure effective solution.
– Test any project or issue with user and create a test case to ensure satisfied user.
– Follow up with PM/developers to ensure finalizing the testing phase to guarantee proper support and project/issue delivery to users
|Job Role:||Information Technology|
|Career Level:||Entry Level|