L1 Customer Support Engineer – $15/hr (Work from Home) – Crossover

Are you an effective communicator who is well versed in current software support practices? Do you have excellent troubleshooting skills, an energy and passion for learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.
Job Description:
Customer Support L1 are software engineers who couple their technical acumen with the ability to interact directly with our customers. They are technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.
The daily activities include:
– ‘Pair Support’ and working closely with colleagues to learn and teach new technologies and support techniques. The goal of Pair
– Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment.
– Advanced analytical, problem diagnosis, troubleshooting and resolutions skills
– Defusing of any escalated customer situations
– Effective communication of technical solutions to non-technical customers.

Job Details

Date Posted: 2017-12-09
Job Location: Dubai, United Arab Emirates
Job Role: Information Technology
Company Industry: Computer/Software
Monthly Salary: US $3,000

Preferred Candidate

Career Level: Mid Career

التقدم للوظيفة الان

L1 Customer Support Engineer – $15/hr (Work from Home) – Crossover

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