L2 Customer Support Architect – $30/hr (Work from Home) – Crossover

Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a software architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.
Job Description:
L2 Customer Support Architects are experienced software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.
The daily activities include:
– ‘Pair Support’ and working closely with colleagues to learn and teach new technologies and support techniques. The goal of Pair
– Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment.
– Analytically solving customer issues that L1
– Customer Support Engineers could not solve
– Defusing of any escalated customer situations
– Effective communication of technical solutions to non-technical customers

Job Details

Date Posted: 2017-12-09
Job Location: Alexandria, Egypt
Job Role: Information Technology
Company Industry: Computer/Software
Monthly Salary: US $6,000

Preferred Candidate

Career Level: Mid Career

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L2 Customer Support Architect – $30/hr (Work from Home) – Crossover

أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة L2 Customer Support Architect – $30/hr (Work from Home) – Crossover بكل سهولة الان مجانا.

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