Licensing Manager – PROVEN

Responsibility Actions/ Work Tasks that Enable the Role to Achieve the Job's Overall Purpose.
• Contribute to the strategy of the Regulatory Affairs Division
• Develop annual Licensing Department’s business plan and budget, in line with the client's business plan, and raise to Head of Regulatory Affairs for endorsement
• Monitor Department’s budget performance against set targets
Propose and review all Licensing Department’s investments, in accordance with the Department’s budget, and raise to Head of Regulatory Affairs for endorsement
Customer Focus:
• Define registration and licensing documentation requirements
• Develop and manage registration process and licensing issuance and renewal procedure for contractors
• Periodically review and optimize registration and license issuance process, leveraging technology where possible
• Periodically assess licensing fees and propose recommendation to Head of Regulatory Affairs
• Collect and analyse customer feedback with regards to Licensing procedures
• Ensure the adequate provisioning of an efficient and customer orientated service to all applicants/customers
• Manage the collection of licensing fees from contractors and collaborate with relevant stakeholders (e.g. SADAD)
• Define comprehensive list of licensees’ benefits and raise to Head of Regulatory Affairs for approval
• Review periodically licensing criteria, requirements and processes, and propose updates and reforms for approval to Head of Regulatory Affairs
• Collect and manage information of contractors, and collaborate with relevant Industry Services Departments for data sharing when required
• Coordinate with external parties on information sharing
• Collaborate with Public Relations and Communication to share relevant licensing requirements and instructions with contractors
• Provide technical advice and recommendations on licensing procedure to contractors
• Identify market issues and potential mitigation and review with Head of Regulatory Affairs
• Assist in marketing the client's services and encouraging contractors to register
• Coordinate with Regional Offices for provision of customer service
Internal Business Process:
• Manage the development and enforcement of all Licensing Department policies and procedures
• Manage the effective achievement of Departmental objectives through the leadership of the Department – setting individual objectives, recruiting qualified staff, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal – in order to maximize subordinate and Departmental performance
• Lead the Department’s team towards achieving the set business plan targets and service levels
• Collaborate with other regulatory functions on development of improved internal regulatory management processes
• Manage and direct all licensing staff and ensure adherence to client's policies and procedures
Learning & Growth:
• Periodically conduct meetings with IT Planning Manager to identify digital improvements to the Licensing procedure
• Develop the manpower plan of the Licensing Department and raise to Head of Regulatory Affairs for approval
• Develop and raise for approval training plans and technology upgrades for the Licensing Department
• Ensure that all new joiners in the Licensing Department are inducted and trained on client's policies, procedures and standards
• Establish a healthy work environment for employees

Job Details

Date Posted: 2017-10-01
Job Location: Riyadh, Saudi Arabia
Job Role: Legal
Company Industry: Construction/Civil Engineering

Preferred Candidate

Career Level: Management
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Master's degree

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