Monitoring and Evaluation Officer – IRC International Rescue committee

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 3,000 staff and workers in the region, IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon and Jordan in the fields of health, child protection, education, women’s protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.

Job Overview/Summary

The M&E Officer will support the MEAL Unit’s management and continual improvement of the design and delivery of monitoring and evaluation activities in Southern Syria (NW Syria is be managed by another M&E Officer). The M&E Officer will support the M&E Manager to implement a range of M&E activities including tool development, trainings, data analysis, and, most importantly, management of staff inside Southern Syria. Through the management of staff inside southern Syria, s/he will play a lead role in the monitoring, assessment and verification processes. S/he will report to the Syria M&E Manager in Amman and line manage Research & Monitoring Assistants (RMAs), i.e. data collectors, in Syria.
Major Responsibilities

Program Management, Technical Quality, and Strategy

• Support the establishment and maintenance of strong M&E systems and practices in Syria that are in compliance with IRC country/regional/global strategies, guidelines and standards, encompassing both programs implemented by IRC as well as programs implemented in partnership with Syrian and other organizations;
• Provide M&E technical assistance to program teams and in particular, the set-up, implementation, and reporting stages of program management. This includes data collection tool design, use of mobile tech, quality assurance, data management and analysis;
• Transform M&E data collection instruments to digital forms, and support the development and use of other technology solutions to manage monitoring data;
• Support the planning and management of monitoring, verifications and assessments conducted in Syria,
• Plan the movements of Research and Monitoring Assistants (RMAs) inside Syria in close collaboration with the humanitarian access team, program teams, and field managers;
• Oversee the technical quality of work by MEAL unit team members in Syria (RMAs);
• Support in program data quality assurance, tracking, analysis and reporting on indicator progress and achievements;
• Lead and ensure the quality of documentation and communications, including translation into English, of information received from the RMAs in Syria;

Staff Performance Management, Learning & Development

• Hire, supervise, and build the capacity of RMA team members in relevant technical competencies such as IRC rules and regulations, security protocols, and M&E techniques;
• Develop and implement remote management capacity building approaches to build the strengths of the RMA team in Syria;
• Coach, train, supervise and mentor direct-report RMA staff, including communicating clear expectations, setting annual performance objectives (goals), providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Approve and manage all time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews.
• Hold high-quality meetings with each direct report and with the inside Syria team as a whole on a regular and predictable basis, at least monthly.
• Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.
• As required identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.
• Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs;
• Look for opportunities to support staff in their career growth, where appropriate.
• Adhere to and act in accordance with the IRC Global HR Policies and Procedures, and communicate through word and example a high standard of compliance with all applicable policies and regulations.
Key Working Relationships

Position Reports to: Syria M&E Manager
Position directly Supervises: Research & Monitoring Assistants in Syria (currently 19)
Key Internal Contacts: MEAL, Programs, Grant and Operations teams of the Syria country program
Key External Contacts: Partner organizations, other humanitarian actors

Job Details

Posted Date: 2018-04-12
Job Location: Amman, Jordan
Job Role: Management
Company Industry: Community/Social Services/and Nonprofit

Preferred Candidate

Career Level: Entry Level

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