Operations Relationship Manager

Role:
Be a subject matter expert and a single point of contact on:
– Payments – Outgoing, Incoming, Internals & Salaries.
– Cash Management Products, Services and Channel requirements.
– SWIFT, RTGS, ACH & Clearing Networks
– Deep understanding of Project Management Tools & Execution
– Handle multiple re-engineering projects
Responsibilities:
Take ownership and coverage for below items in regards to Payments & Cash Management services and products:
– Act as main point of contact with related parties and ensure product compliance with market and regulatory requirements. Act as point of contact between teams within the bank.
– Analyze and develop detailed requirements description for designated functions needs / projects in coordination and agreement with designated and respective functions.
– Lead solution design (identify / design) to meet designated functions needs.
– Identify budget / cost for Operations related projects / requests in coordination with direct manager according to respective unit requirements.
– Handle and take ownership of operational set up and roll out of product related projects and product launches. Manage channels, upgrades, system and infrastructure requirements and ensure strong testing and implementation, and that operational processes are put in place.
– Participate, provide input and review related P&Ps and training related materials or aspects ensuring addressing laws, regulations, risk mitigating controls, system functionality, and product characteristics.
– Ensure proper KPI set up and monitoring. Ensure proper SLA monitoring.
– Take lead in setting requirements, assessment and selection of outsourcing vendors for related products.

Job Details

Date Posted: 2017-10-18
Job Location: Amman, Jordan
Job Role: Banking
Company Industry: Banking

Preferred Candidate

Career Level: Management
Nationality: Jordan
Degree: Bachelor's degree

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