Operations Team leader – Boecker Public Health

The Operations Team Leader works in relation to clients and the Team with a Client-Oriented attitude in order to offer an exceptional Client Service and response to client needs.
– Oversee an effective appointment scheduling by all Operations Officers
– Ensure an updated follow-up on clients’ yearly programs.
– Schedule clients’ daily appointments.
– Handle job execution and consumption data entry.
– Ensure minimal pending appointments.
– Evaluate the team members through monthly tests to confirm their compliance with Boecker® policies, standards and regulations.
– Supervise daily workflow and preparation of the operations officers.
– Verify that officers respect the caller scripts and communicate properly with clients.
– Communicate regularly with Sales Department regarding new, toxic and old clients.
– Follow up on pending appointments from the day before.
– Answer callbacks, solve them, and communicate callbacks report to Operations Unit Manager, Operations Manager, Technical Engineering and FQA Units.
– Answer clients’ queries.
– Ensure that clients’ Unique Buying Points are identified and attended for.
– Ensure that clients’ reports and other documentation are up-to-date, delivered and complete.
– Ensure that concerned staff is well aware of clients’ premises details and specific problems requirements.
– Undertake daily Audit calls.
– Follow the standards set in Boecker® Operations Manual.
– Undertake regular meetings with Technical and FQA Units staff.
– Present the assigned reports.
– Undertake regular meetings with Sales Department to ensure a 2-way communication and feedback.
– Undertake regular meetings with the Unit Manager.
– Prepare monthly courtesy calls report.
– Send Technicians monthly meetings minutes to the Unit Manager.
– Render courtesy visits to the clients.
– Cross check consumption of chemicals against inventory.

Job Details

Date Posted: 2017-10-12
Job Location: Dubai, United Arab Emirates
Job Role: Support Services
Company Industry: Safety/Environment; Healthcare, Practitioner and Technician

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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