Outbound Call Center Manager – Future Group

Job Summary:
The Outbound Call Center Manager will lead, inspire and manage the performance of a team of Sales Reps that will achieve all sales growth targets, productivity and quality objectives through successful outbound Campaigns.
Our call center campaigns are in (English & German) & in different time zones. Our clients are a group of brands working in the translation localization industry.


  • Responsible of developing and implementing call center sales strategies & objectives in coordination with other functions to meet the brands and corporate strategic objectives.
  • Leadership and management of the sales team members to achieve the required sales target for all brands from different clients and regions.
  • Lead, motivate and develop the sales team capabilities.
  • Contribute to the development and maintenance of call center full process, standards, policies and procedures.
  • Responsible of periodical reports to the Head of Sales & Account Management & brand managers about the company sales, team members’ performance, etc….
  • In coordination with the HR Dept., will be responsible of hiring the best calibers to achieve the required objectives.
  • Work with the brand managers and Head of Sales & Account Management to plan and administer the annual call center budget and sales targets.
  • Work closely with Senior Management, you will be responsible for the delivery of Sales KPIs & targets through planning and managing all call center activities to meet agreed upon sales targets.
  • Responsible of setting sales targets for all the team in coordination with the brand managers & monitoring the sales process to ensure all team members follow standard procedures while communicating with the clients.

Job Details

Date Posted: 2018-01-30
Job Role: Customer Service and Call Center
Company Industry: Translation

Preferred Candidate

Career Level: Management

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Outbound Call Center Manager – Future Group

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