PC Support

Provide second level contact and convey resolutions to Capital One associate issues
Properly escalate unresolved queries to the next level of support
Provide user access support and resolve problems to the end user’s satisfaction
Administer system access by creating, maintaining and removing User and System Access rights based on authorized requests received through internal requests tools, in accordance with established procedures and within defined Service Level Agreements (SLA’s)
Work break/fix Incident (Trouble) Tickets for access-related issues and provide close the loop service to internal customers
Manage access to both internal and external applications
Supports enterprise-wide compliance initiatives by complying with control requirements and standards when fulfilling requests
Securely communicate login credentials, initially or when reset, to the user
Effectively manage priorities, communicate progress and raise impediments as needed
Develop a full understanding of the processes and procedures in scope by the team in order to deliver a high-quality provisioning service to our customers
Use knowledge of processes and procedures to identify and offer ways to make improvements within the team

Job Details

Date Posted: 2017-12-11
Job Location: Cairo, Egypt
Job Role: Information Technology
Company Industry: Information Technology

Preferred Candidate

Career Level: Entry Level
Nationality: Egypt

التقدم للوظيفة الان

PC Support

أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة PC Support بكل سهولة الان مجانا.

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